7u7b's Privacy Policy
This policy gives you a full explanation of how your personal information is collected, used, and kept secure.
7u7b is a safe and reliable online gaming platform for users in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is the foundation of the trust we build with you.
This Privacy Policy ("Policy") explains what information we collect when you use the 7u7b platform — whether you visit the website, create an account, place bets or play games, or contact our customer support — and how we use and protect that information.
By using our services, you agree to the terms of this Policy. Please read the full policy carefully. If you have any questions, contact our support team.
Information We Collect
7u7b collects several types of information from you, divided into two main categories: what you provide directly, and what our systems record automatically.
1.1 Information You Provide Directly
- Registration details: Your full name, email address, mobile number, and date of birth — provided when you create an account.
- Identity verification details: A copy of your National ID (NID), passport, or other government-issued ID — when we need to verify your age and identity.
- Financial details: Your bKash, Nagad, Rocket, or Upay account number — for processing transactions.
- Communication details: Messages and information you provide when you contact our support team via chat or email.
- Preferences and settings: Gaming preferences, language selection, notification settings.
1.2 Automatically Collected Information
- Device information: Your device type, operating system, browser type and version.
- Log data: IP address, page visit times and duration, links clicked, search terms.
- Cookies and similar technologies: Session cookies, performance cookies, and functionality cookies (see Section 7 for details).
- Transaction logs: Deposit, withdrawal, bet placement, and game play history.
- Location information: Approximate geographic location based on IP address — used only to verify service availability.
How Your Information Is Used
7u7b uses your information only for specific and legitimate purposes. We never sell your information.
2.1 Providing and Operating Services
- Creating, verifying, and maintaining accounts
- Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay
- Providing betting, gaming, and casino services
- Distributing bonuses, rewards, and VIP benefits
- Providing customer support — in Bengali and English
2.2 Security and Compliance
- Identity and age verification — to ensure services are provided only to users aged 21 and above
- Preventing fraud, money laundering, and other illegal activities
- Account security and suspicious activity detection
- Enforcing and monitoring responsible gaming policies
- Meeting applicable legal obligations
2.3 Service Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues on the platform
- Testing the functionality of new games and services
- Sending relevant notifications and updates (subject to your consent)
Information Sharing with Third Parties
We do not sell your information. However, in certain circumstances, information may be shared with trusted third parties.
3.1 Service Providers
We work with certain trusted technology partners and service providers who carry out specific functions on behalf of 7u7b. These include:
- Payment processing partners (mobile financial services such as bKash, Nagad, Rocket, and Upay)
- Cybersecurity and fraud prevention service providers
- Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft)
- Data storage and cloud infrastructure services
- Customer support software providers
These partners are contractually bound to uphold our privacy standards and may use your information only for the specified purpose.
3.2 Legal Obligations
In the following situations, we may share information with the relevant authorities:
- As part of a court order or valid legal process
- To assist in investigations into fraud, money laundering, or other criminal activity
- To protect the rights and safety of 7u7b or other users
- To meet the requirements of applicable law
Data Security Measures
7u7b takes industry-standard technical and organisational measures to protect your information.
4.1 Technical Security
- SSL/TLS encryption: All data transferred between your browser and our servers is encrypted.
- Database encryption: Sensitive information is also stored in encrypted form at rest.
- Firewalls and intrusion detection: Our systems are protected against unauthorised access.
- Two-step verification: Two-factor authentication is available to enhance account security.
- Regular security testing: Regular security audits are conducted to identify system vulnerabilities.
4.2 Organisational Security
- Only authorised staff may access personal information on a need-to-know basis
- All staff receive regular training on data privacy and security
- Confidentiality agreements with third-party partners are mandatory
- A plan is in place for rapid response in the event of a data breach
Data Retention Period
We retain your information for as long as necessary — no longer.
- Active accounts: All information is retained for as long as your account remains active.
- After account closure: Identity verification and financial transaction records may be kept for a set period due to legal obligations.
- Communication logs: Customer support conversations are retained for a set period for service quality improvement.
- Technical logs: Server logs are retained for a short period for security analysis.
- Marketing preferences: If you withdraw your consent, your information is updated accordingly.
If you wish to request deletion of specific information, contact our support team. We will inform you of any information we are required to retain due to legal obligations.
Your Rights
As a 7u7b user, you have the following rights regarding your personal information.
Right to Access
You may request to know what information we hold about you. We are committed to responding to this request within a reasonable time.
Right to Correction
If your information is incorrect or incomplete, you may request a correction. Accurate information is in the interest of both parties.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, we may need to retain some information due to legal obligations.
Right to Restrict Processing
In certain cases, you may request that the use of your information be limited. We will review such requests appropriately.
Right to Data Portability
You may request your information in a structured, commonly used format. We will provide this where technically possible.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may opt out at any time. Service-related essential messages may still be sent.
Cookies and Tracking Technologies
7u7b uses cookies and similar technologies to improve service quality and personalise your experience.
7.1 Types of Cookies
- Essential cookies: Required for login sessions, security tokens, and core functionality. The site cannot function properly without these.
- Functionality cookies: Remember your language preference, layout settings, and personalisation information.
- Analytics cookies: Collect anonymous usage data to help us understand which pages are visited most and where issues occur.
- Security cookies: Prevent fraud and unauthorised access.
7.2 Cookie Controls
You can block or delete cookies from your browser settings. However, disabling essential cookies may prevent login and many other features from working.
Most modern browsers (Chrome, Firefox, Safari) offer detailed cookie management options. You can change these options in your browser's "Settings" or "Privacy" section.
Protection of Minors
7u7b strictly provides services only to users aged 21 and above. We do not intentionally collect any personal information from minors.
Age is verified at the time of registration. If we become aware that a user is under the age of 21, we will immediately close their account and delete all associated information.
If you believe a minor is using an account on our platform, please notify our support team. We will take prompt action.
Policy Changes
7u7b may update this Privacy Policy from time to time — in light of changes to our services, the use of new technologies, or applicable law. All changes will be published on this page.
For significant changes, we will notify you via your registered email or a notification on the platform. Continued use of the service after any change will be considered your acceptance of the updated policy.
We recommend reading this page regularly before using the service.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always ready to help.
[email protected]
Available 24 hours a day, 7 days a week — directly on the site
Bengali and English
All privacy-related requests are handled by us on a priority basis
Your privacy matters to us. Enjoy a safe and enjoyable gaming experience with 7u7b.